Where Are you Located?
We are based in the United State of America.
What Discount/advantage do you offer to your customers?
For all first time customers, the Buy Arowana Fish Online offer them free shipping and free 2 weeks food stuff for the arowana fish.
Are you legit ?
We get asked this one all the time. The answer is yes, We run an honest and legitimate business. Our goal is to provide our customers with great products and great customer service so they will come back for more and tell their friends about our great arowanas and services. You can try our services for as little 4-6 inches for new clients. We are your solid connection! After purchasing from us we are very confident that you will be back for more, because we guarantee the best quality.
Do you deliver outside of US?
YES, we do delivery outside. Our main markets Countries are USA, UK, Australia, France, Italy, Chile And Canada thereby expand to those areas for good deliveries.
What do I need to place my order ?
Buy Arowana Fish Online is a is a company and not an individual or private business. To place your order, you must be a U.S.A, CANADIAN, U.K, etc resident with a valid government issued ID (Drivers license or Passport). If your ID does not show your delivery address, we also request Proof of Residency, which can be a lease agreement, utility bill, bank statement, etc
Where do you ship From?
All orders are shipped from our main Branch in US using either Fargo Courier Services, Fedex, UPS, USPS, DHL and Post Office depending on the closest delivery agency to the buyer's location and/or buyer's desire.
Will I have to sign for a package?
Will NEVER have to sign for a package from us but you must be at home during delivery or let us know where you will want you package to be deposited if at all you won't be at home during the delivery time.
Do you deliver to P.O boxes?
No we do not deliver to P.O boxes.
Do you provide tracking ?
We provide tracking numbers after package registered for delivery so you can confirm and locate your package on-line while on transit to your destined address of order.
How can I track my package ??
We work with several delivery services in wish tracking numbers are available upon Payment and registration of packages at the Fargo Courier Services, Fedex, UPS, USPS, DHL and Post Office delivery company. We are working real good to make you receive your order with couriers above .
How long does it take to receive my package ?
- Delivery within the state takes 2-6 hours depending on the customer's location.
- Out off state within the USA takes 11-24 hrs.
- Canada Takes 24hrs
- To Europe, UK, etc, it takes 2-3 business days.
Is it really safe to order from you ?
Through various high tech security precautions, we have created a system where the risk to you is minimal. Please see the security page for more information on our security system.
What is your return/refund policy ?
For obvious reasons we do not accept returns. However, when you see the healthy quality of the arowana fish, you will not want to return it! If your order does not arrive within 5 days of payment, write to us and we will check the tracking records to see if it was delivered. If the order was not delivered due to our error, we will resend or give you a refund depending on how you want it. If it just gets “lost in the mail” then we will reship. If the package was delivered, we shall give you the delivery confirmation code so you can see for yourself it was delivered, but no refund. It could be it was intercepted by a family member or roommate and we have no control over that. Also if it was not delivered due to a customer giving a faulty address there will be no refund.