Buy Arowana Fish Online offer 100% immediate money back guarantee should in case a customer did not get his/her package. If the package was not delivered due to our error, we will resend or give you a refund depending on how you want it. If it just gets “lost in the mail” then we will reship. If you package gets lost during delivery, Buy Arowana Fish Online will issue you a full refund of your money or reship you a brand new package for free.
The decision of getting your money back or reship a brand new package is solely taken by the customer. That is to say, the customer will be the one to tell us if he or she want his or her money back or wants us to ship a brand new package.